The DRYFT Guarantee
We make great gear, and stand behind it with a great guarantee.
DRYFT guarantees all of our products against defects in workmanship or materials. Items that are deemed defective will be replaced or repaired by DRYFT. Gear damaged through normal wear and tear, misuse, or neglect will be repaired when possible. If your product fails due to a defect in manufacturing or materials, where possible we will repair at no charge to you. If the product is not repairable we may, at our discretion, choose to replace the product instead.
This warranty does not cover failure due to accidents, improper care, normal wear and tear of materials over time or damage caused by anything other than defects in material or workmanship. Warranty is limited, at our discretion, to the repair or replacement of the product only and may additionally be limited by the manufacturers warranty on components. Receipt or proof of purchase must be included with all warranty claims.
For any other problems, we’re happy to offer repair service as well. Simply send your gear back to us and we will process a repair for a small charge. If you have gear that is need of repair contact us for more information. Please clean and dry your gear before sending it in. Overly soiled or dirty gear will not be worked on and will be sent back.
For repairs, in some cases if the repair needed is extensive and requires intensive labor and materials then an additional charge may be required. We will always consult with you prior to doing any work that requires additional cost, and will contact you with options prior to starting any work.
We build our gear to last over extended periods of time, but eventually all waders meet the end of their life. For example, waders used by a fishing guide for 150 days a year will, by comparison, degrade faster than gear used by a weekend warrior. By taking care of your equipment you will ensure a longer lifetime for your gear. Use your judgment when assessing whether your product will be covered under warranty, or if it’s time to replace it. We know if can be hard to lose what has come to be a trusted friend, and we agree that it is sad when that day arrives. Luckily, we know a place where you can get a deal on some great new waders and we hope to have the opportunity to provide you with some great new gear when the time comes.
Start a warranty claim or repair request
To start a warranty or repair claim, please download the Warranty form and follow these instructions.
- Send the product shipping paid and insured to DRYFT Warranty/Repairs PO Box 1023, Bellingham WA 98227. We recommend using USPS Priority mail for your return, insuring the shipment and getting a tracking number for your records. UPS will not ship to our PO box.
- Include a copy of your receipt and a note explaining the problem and areas of concern.
- Include $20 to cover return shipping.
- Please clean and dry your gear before sending it in. We can’t work on dirty or soiled gear (bait goo, etc), so please wipe them down before sending in and be sure they are clean, dry and free of odors. Excessively dirty gear will not be worked on.