The DRYFT Guarantee
We make great gear, and stand behind it with a great guarantee.
It’s simple; we guarantee all of our products to be free of defects in workmanship or materials. Items that are deemed defective will be replaced or repaired by DRYFT.
If the product is not repairable we may, at our discretion, choose to replace the product instead. Gear damaged through normal wear and tear, misuse, or neglect can be repaired when possible for a fee.
This warranty does not cover failure due to accidents, improper care, normal wear and tear of materials over time or damage caused by anything other than defects in material or workmanship. Excessive dirt, oils, salt crust buildup, or signs of misuse may void warranty. Retail warranty covers the product for the original owner for the usable life of the product. This warranty applies to consumer use only and is null and void if the product is used in a manner it is not intended for. Warranty is limited, at our discretion, to the repair or replacement of the product only and may additionally be limited by the manufacturers warranty on components such as the YKK one year warranty on zippers. Receipt or proof of purchase must be included with all warranty claims.
First 30 days coverage
If you have a problem within the first 30 days we will replace the product at no charge to you. We will provide a return shipping label. Please just email us with a description of the problem, including your order number, shipping address, and product and size and we will take care of it for you.
Warranty processing fee
Our standard warranty processing fee is $35. This may be waived in certain circumstances such as under our 30 day no fault coverage guarantee.
For any other problems, we’re happy to offer repair service. If you have gear that is need of repair contact us for more information and we will process a repair or put you in touch with a reputable repair shop. Clean and dry your gear before sending it in. Soiled or dirty gear will not be worked on and will be sent back.
For repairs, in some cases if the repair needed is extensive and requires intensive labor and materials then an additional charge may be required. We will always consult with you prior to doing any work that requires additional cost, and will contact you with options prior to starting any work.
We build our gear to last over extended periods of time, but eventually all waders meet the end of their life. For example, waders used by a fishing guide for 150 days a year will, by comparison, degrade faster than gear used by a weekend warrior. By taking care of your equipment you will ensure a longer lifetime for your gear. Use your judgment when assessing whether your product will be covered under warranty, or if it’s time to replace it. We know if can be hard to lose what has come to be a trusted friend, and we agree that it is sad when that day arrives. Luckily, we know a place where you can get a deal on some great new waders and we hope to have the opportunity to provide you with some great new gear when the time comes.