The DRYFT Guarantee
We make great gear, and stand behind it with a great guarantee.
Warranty
It’s simple; we guarantee all of our products to be free of defects in workmanship or materials. Items that are deemed defective will be replaced or repaired by DRYFT.
If the product is not repairable we may, at our discretion, choose to replace the product instead. Additionally gear that is damaged through normal wear and tear, misuse, or neglect will be repaired when possible, for a fee.
This warranty does not cover failure due to accidents, improper care, normal wear and tear of materials over time or damage caused by anything other than defects in material or workmanship. Mold or mildew, excessive dirt, oils, salt crust buildup, or heavy wear and tear may void the warranty and/or the ability to repair the item. Retail warranty covers the product for the original owner for the usable life of the product. This warranty applies to consumer use only and is null and void if the product is used in a manner it is not intended for. Warranty is limited, at our discretion, to the repair or replacement of the product only and may have additional limitations. Receipt or proof of purchase must be included with all warranty claims. The warranty processing fee is $45.
Additional First 30 Days Coverage
In addition to the standard warranty, if you have a problem within the first 30 days after receipt we will replace or repair the product at no charge to you (we will waive the processing fee and provide you with a prepaid return label). We will provide a prepaid return shipping label to send the original item back to us for evaluation, and the product will be replaced or repaired at our discretion. If your product has an issue within the first 30 days please just email us with a description of the problem, including your order number, shipping address, product and size and we will take care of it for you.
Standard Warranty Processing Fee
For anything after the first 30 days our standard warranty processing fee is $45, which covers assessment and processing of the item. Once this processing fee is paid we will send you a prepaid return label and the form needed to send your item to us. If you are in need of warranty service please select the button below for instructions.
Repair service
We can offer limited repair services through our repair partner, Rainy Pass Repairs, for many general wear and tear related problems. Not everything can be repaired. Most tears, pinhole leaks, straps and buckles and other general wear and tear items can be repaired. We cannot replace stockingfeet, but we can usually repair small tears and pinhole leaks in stockingfeet. Zippers can usually be replaced, but in many cases the cost of replacing the zipper outweighs the benefit. This especially applies to waterproof zippers as the cost is very high to replace them.
If you send your gear in for assessment we will always consult with you prior to doing any work. Please read below for more information.
If you have gear that you would like repaired you can start a repair request with us.
We build our gear to last over extended periods of time, but eventually all waders meet the end of their life. For example, waders used by a fishing guide for 150 days a year will, by comparison, degrade faster than gear used by a weekend warrior. Regardless of amount of use, taking good care of your equipment will ensure a longer lifetime for your gear. Use your judgment when assessing whether your product will be repairable, whether it may be covered under warranty, or if it’s time to replace it. We know it can be hard to lose what has come to be a trusted friend, and we agree that it is sad when that day arrives. Luckily, we know a place where you can get a deal on some great new waders and we hope to have the opportunity to provide you with some great new gear when the time comes.
Gear must be clean to be worked on
Clean and dry your gear before sending it in. Moldy, soiled or dirty gear cannot be worked on.
