Start a warranty claim
To get started please request an RMA and pay the $45 processing fee, which covers assessment of the item and processing. We will send you a prepaid return label by email to use to send the item to us, and we will cover the return shipping charge to send the item back to you when it is finished processing. Select Get RMA below, fill out the required fields and complete payment to create an order number, which you will use as your return merchandise authorization (RMA).
IMPORTANT: Before completing the next step please take the time to clean and dry your gear. Any item you send to us must be completely dry and free of oils, bait, fish blood, mold or mildew. Please clean them before sending in to avoid a rejection at assessment. The major concern that we have is regarding the health of the employees in the shop. Mold particles can cause major health problems from second hand exposure during testing. Signs of excessive mold and mildew present on the waders makes the product untestable and voids the warranty. Sending in wet, soiled, moldy or excessively dirty gear will likely result in a rejection at assessment. If we can’t assess the gear then we are unable to process it, and we will have to send it back to you. We don’t want to have to do that, so please clean your gear before sending it in.
